1. Purpose and scope of collection

The main data collection on the Gocecoffee.com e-commerce trading floor includes: email, phone, login name, login password, customer (member) address. This is the information that Gocecoffee.com requires members to provide when registering an account and using services on the website to ensure the rights of consumers.

Members will be responsible for the security and storage of all service usage activities under their registered name, password and email. In addition, members are responsible for promptly notifying the GGocecoffee.com E-commerce Trading Floor about unauthorized use, abuse, security violations, and retention of registration names and passwords by third parties to take appropriate solutions.

2. Scope of information use

Gocecoffee.com e-commerce trading floor uses member information to:

- Providing services to Members;

- Send notices about information exchange activities between members and Gocecoffee.com E-commerce Trading Floor;

- Prevent activities that destroy members' user accounts or activities that impersonate Members;

- Contact and resolve with members in special cases.

- Do not use members' personal information other than for confirmation and contact related to transactions at Gocecoffee.com.

- In case of legal requirements: Gocecoffee.com e-commerce trading floor is responsible for cooperating in providing members' personal information upon request from judicial authorities including: Procuracy, courts, agencies. Police investigation related to certain legal violations by customers. In addition, no one has the right to violate members' personal information.

3. Information storage time

- The Member's personal data will be stored until cancellation is requested or the member logs in and makes the cancellation. In all cases, member personal information will be kept confidential on Gocecoffee.com's server.

4. The people or organizations that may have access to that information

We will not disclose User information to third parties for their own independent business or marketing purposes without your consent. However, we may disclose User information to the following subjects:

+ Shipping partners: User information may be shared between Goodprice and shipping partners to provide Users with shipping services to these units. Shipping partners will contact the Service User according to the information registered by the User to receive the goods and deliver them to the Recipient's address as requested. 

+ Competent State agencies: We will provide Users' personal information upon request by these agencies. 

+ Goodprice Management Board, Sales Department, Customer Care Department and individuals assigned to perform related tasks: Access to information of these subjects is to provide services as well as support Users in the process of using the services provided by Gocecoffee.com 

+ Other parties with your consent or as instructed by the User: In addition to the disclosures described in this Privacy Policy, we may share your personal information with third parties when you agree or request such sharing. so

5. Address of the unit that collects and manages personal information

GOODPRICE VIETNAM TRADING SERVICES COMPANY LIMITED

Head office: Pearl Plaza Building - 561A Dien Bien Phu - Ward 25 - Binh Thanh District - City. Ho Chi Minh

Email: info@Gocecoffee.com

6. Means and tools for users to access and edit their personal data

- Members have the right to check, update, adjust or cancel their personal information by logging into their account and editing personal information or asking Gocecoffee.com to do this.

- Members have the right to submit complaints about the disclosure of personal information to third parties to the Management Board of the Gocecoffee.com e-commerce trading floor. When receiving this feedback, Gocecoffee.com will confirm the information, is responsible for answering the reason and instructing members to restore and re-secure the information.

Email : info@Gocecoffee.com

7. Committed to protecting customer personal information

- Personal information of members on Gocecoffee.com is committed to absolute confidentiality by Gocecoffee.com according to Gocecoffee.com's personal information protection policy. The collection and use of each member's information is only carried out with that customer's consent, unless otherwise prescribed by law.

- Do not use, transfer, provide or disclose to any third party the member's personal information without the member's consent.

- In the event that the information server is attacked by hackers leading to loss of member personal data, Gocecoffee.com will be responsible for reporting the incident to the investigating authorities for timely handling and notification to the authorities. known members.

- Absolutely secure all members' online transaction information, including digital accounting invoice information and documents, in the level 1 secure central data area of ​​Gocecoffee.com.

- The management board of Gocecoffee.com requires individuals, when registering/purchasing to become members, to provide all relevant personal information such as: Full name, contact address, email, phone, phone number. account, ...., and is responsible for the legality of the above information. Gocecoffee.com's management board is not responsible nor will it resolve any complaints related to that member's rights if it is deemed that all information initially provided by the member is inaccurate.

8. Mechanism for receiving and resolving complaints related to customer personal information

Members have the right to submit complaints related to customers' personal information to the Management Board of the Goodprice e-commerce trading floor. When receiving these responses, Goodprice will confirm the information, and is responsible for responding to the reason and instructing members to restore and re-secure the information.

The steps are as follows:

- Step 1: Receive complaints

Customers send complaints to Goodprice via channels such as email, phone or text directly to Goodprice's address. Goodprice's customer care department is responsible for receiving and asking customers to clearly state the content of the complaint and provide relevant information and documents.

- Step 2: Verify the complaint content

After receiving, the Customer Service Department will base on the complaint content, classify and transfer the complaint content to the Responsible Department for processing.

- Step 3: Summarize the results of complaint handling and provide feedback to customers (call and/or email customers).